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TERMS & CONDITIONS FOR ONLINE BOOKING

Destinasjon Voss AS is responsible for forwarding your booking to the relevant supplier. It is the supplier’s responsibility to provide the activity, rental equipment or accommodation in line with your booking. We will ensure you receive relevant information before your arrival/tour and will contact you in the event of any major changes or cancellation of your booking. The agreement may apply to accommodation, an activity, product, service or a combination of these.

Same booking conditions apply for all products that are purchased through Destinasjon Voss AS.

Do not hesitate to contact us regarding you booking. We are available every day between

09:00 and 16:00.

You can reach us by phone: +47 40 61 77 00 or by e-mail: booking@visitvoss.no

 

Terms and conditions

Your booking is confirmed when you receive a confirmation e-mail with a booking reference number. We recommend all our guests to print this confirmation and bring it with you when you arrive for your stay/tour. A minimum age of 18 applies to make a booking through Destinasjon Voss AS. For booking for cabins or apartments you need to be minimum 23 years old.

Payment and security

The payment is processed at the time of booking. Destinasjon Voss AS is responsible for the actual transaction, and for ensuring that the correct amount is charged to your card. We will contact you in the event of problems with your credit card. If we are unable to make contact, your booking will be cancelled.

All personal data/credit card information is handled on an encrypted site (SSL 128 bit), so all information provided are secure. Only Destinasjon Voss AS and the supplier of the relevant product will have access to your name and contact details. This will be used so we can inform you of any changes/cancellation and may be used for various market surveys.

Cancellation/changes by guest 

To cancel or change your booking, please contact Destinasjon Voss AS. All cancellations must be sent via e-mail to booking@visitvoss.no

For cancellations less than 7 days prior to arrival, please contact both the supplier and Destinasjon Voss AS.

Destinasjon Voss AS has no control over the exchange rate that will be calculated for refunds to credit cards and is not responsible for any loss incurred.

Please note that Destinasjon Voss AS does not pay any bank fees incurred for international transfers. This fee will be deducted from the amount to be refunded.

The following cancellation fees/deadlines apply:
- A full refund is provided for cancellations made more than 30 days prior to the arrival date/tour date
- 50% of the total amount is refunded for cancellations made 14 days prior to the arrival date/tour date
- No refund is provided for cancellations made less than 14 days prior to the arrival date/tour date

Note that our cancellation policies also apply for alterations in your booking.

Special conditions for booking of accommodation

- Check-in and check-out:

Check-in time is 16:00 (4pm) on the arrival date.

The room must be vacated by 11:00 on the departure date.

The room is reserved until 18:00 (6pm) on the arrival date. If you plan to arrive later, you must notify the accommodation provider in advance.

- Liability for damages:

 The guest, or the guarantor for the room/apartment/cabin, is liable for any damages resulting from negligent or reckless behavior by the guests.

 

Insurance/cancellation protection

We recommend all our guests to ensure they have sufficient insurance coverage before commencing their trip in case of illness, lost luggage, accident, liability, etc.

 

Our suppliers

We are responsible for ensuring that our suppliers receive payment for the product(s) you book via us. Our suppliers are responsible for ensuring that every aspect of their program, including complete insurance, permits, equipment, staff etc., complies with the current legislation and regulations applicable for the supplier.

 

Cancellations/major changes from our side

 

Cancellations or major changes may occur due to:
- conditions that are beyond our/our supplier’s control, e.g. weather, accidents/breakdowns, strikes etc.
- conditions for the booking not being met, e.g. minimum number of participants etc.

Destinasjon Voss AS has no control over the exchange rate that will be calculated for refunds to credit cards and is not responsible for any loss incurred. Please note that Destinasjon Voss AS does not pay any bank fees incurred for international transfers, and that such fees are deducted from the amount to be refunded.

 

Groups

Please contact Destinasjon Voss AS by phone or e-mail for groups bookings.

 

Price categories

The supplier determines the price level and the age limits applicable for children’s and youth discounts. Student discount: a valid student card must be presented. Senior discount: applicable for guests aged 67 and over with valid ID. Relevant documentation must be presented on arrival.

 

Claims, complaints etc.

Please note than any claims or complaints related to specific products must be directed to the supplier concerned. Destinasjon Voss AS is not responsible for the individual products. Destinasjon Voss AS is only responsible for forwarding your booking to the supplier, who is in turn responsible for providing the activity, accommodation or rental equipment in line with your booking. It is the supplier’s responsibility to ensure that safety and provision of the product is in line with the product description.

 

Welcome to Voss – the adventure capital of Norway!